Refund policy

1. What we provide

Tare Supply fees pay for education, coaching, consulting, research, planning, marketing support, working sessions, and written professional deliverables. We do not charge clients for apparel, textiles, samples, inventory, manufacturing, freight, warehousing, or fulfillment. Supplier purchases are separate transactions between the client and supplier.

2. Written scope controls the calculation

Before payment, we provide a written scope with the fixed service fee, deliverables, schedule, and an allocation of 100 percent of the fee across preparation, sessions, research, and milestones. The allocation states when each portion is earned and how a partly completed milestone is calculated. We do not request payment until the allocations total the full fee. This policy is the minimum refund protection, and a signed service agreement may provide terms more favorable to you.

3. Cancellation before work begins

You may cancel a paid engagement by emailing help@taresupply.com. If cancellation occurs before we begin substantive work, we will refund the amount paid. Administrative setup, intake review, research, a paid session, or preparation identified in the written scope may count as work begun.

4. Cancellation after work begins

If work has begun, a refund due under this policy is prorated using the fee allocations stated in the written scope, including a scope incorporated into a signed service agreement. Completed sessions, completed milestones, and substantive work already delivered are earned and are not refundable, except during the satisfaction window in Section 5. The unearned portion of the fee will be refunded.

Any nonrecoverable third-party service expense must have been disclosed to and approved by you before it was incurred to be excluded from a refund. Tare Supply does not use this clause for physical goods or supplier-order payments.

5. Seven-day satisfaction window

The satisfaction window begins with your first paid session or first substantive deliverable and ends at the earlier of seven calendar days or the start of a second paid session or substantive milestone. If you email a cancellation request before that window closes, we will refund the full Tare Supply fee paid for that engagement, including the allocation for the first session or deliverable. Pre-approved, nonrecoverable third-party service expenses are excluded. This window does not reduce any cancellation right required by applicable law.

6. Coaching sessions, cancellations, and rescheduling

Please provide at least 24 hours' notice to cancel or reschedule a paid session. With timely notice, we will offer a reasonable replacement time or apply the unused session allocation to the refund calculation. A missed session or cancellation with less than 24 hours' notice may be treated as delivered when the consultant reserved the time and prepared for the session, except where the service agreement, an emergency, or applicable law requires a different result.

If Tare Supply cancels a paid session, you may choose a reasonable replacement time or a refund of the undelivered session allocation.

7. How to request a cancellation or refund

Email help@taresupply.com with:

• your name and the email used for the engagement;
• the service or agreement name;
• the date of payment, if available;
• whether you want to cancel, reschedule, or request a refund; and
• enough information for us to locate the record and understand the request.

Do not email full payment-card details. We generally acknowledge requests within two business days.

8. How and when refunds are issued

Refunds due under this policy are submitted to the original payment method within 10 business days. After submission, a bank or payment provider may require an additional 5 to 10 business days to post the credit. We cannot control financial-institution processing time. If the original payment method cannot accept the refund, we will work with you on a lawful alternative.

9. Billing questions and charge disputes

The intended statement descriptor for Tare Supply service charges is TARE SUPPLY, although a financial institution may abbreviate or display the text differently. If you believe a charge is incorrect, please contact us first so we can try to resolve it promptly. This request does not limit any right to dispute a charge with your financial institution or under applicable law.

10. No automatic renewal

The published programs do not renew automatically. A future recurring or subscription engagement requires separate written terms and your express agreement before recurring charges begin. You will receive the cancellation method with those terms.

11. Statutory rights

This policy does not waive or limit rights that cannot be waived under applicable consumer-protection, payment, or contract law. If applicable law gives you a more favorable cancellation or refund right, that law controls.

12. Policy changes and contact

We may update this policy prospectively when our services or legal obligations change. The version in effect when you accept a paid service is the minimum refund protection for that purchase. A signed service agreement may improve those rights but may not reduce them unless applicable law requires a different result.

We generally reply within two business days.